What is an FDA detention and how is it resolved?

An FDA detention is issued via a Notice of FDA Action when an import appears to violate the FD&C Act. Resolution typically requires a timely, defensible response, often a Private Laboratory Analytical Package (PLAP) demonstrating the absence of the targeted violation, submitted within the NOA response window.

How can a supplier be removed from an FDA Import Alert?

Removal generally requires evidence of corrective action and consistent compliant entries, often supported by a Foreign Supplier Verification Program (FSVP) and analytical results demonstrating the product meets US requirements.

A Private Laboratory Analytical Package is the complete analytical submission comprising sampling, chain of custody, and accredited laboratory results, used to overcome an FDA detention.

Legal

Privacy Policy

Effective date: September 16, 2026

1. Introduction

Detex LLC ("DETEX", "we", "us", "our"), a limited liability company registered in Sheridan, Wyoming, United States, provides FDA detention compliance services. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have. It applies to detexglobal.com and our application. For how we use cookies and browser storage, see our Cookie Policy.

2. Information we collect

We collect only the information we need to provide our services:

Account details you provide when you register: your name, email address, company name and, if you provide it, your phone number.
Compliance intake information you enter in our questionnaire, such as product, shipment and import-status details.
Documents you upload for your case, such as a Notice of Action or product labeling.
Technical information needed to operate and secure the service, such as your session and basic device or browser information.

We do not knowingly collect special categories of data, and we ask that you do not submit information you are not authorized to share.

3. How we use your information

To create and manage your account and authenticate you.
To provide our detention compliance services and produce your deliverables.
To communicate with you about your case, requests and service updates.
To secure, maintain and improve the service.
To comply with legal, regulatory and record-keeping obligations.

4. Legal bases (EEA / UK)

Where the EU or UK GDPR applies, we rely on: performance of a contract (to deliver the services you request); our legitimate interests (to operate, secure and improve the service); your consent (for functional browser storage and analytics, which you can withdraw at any time); and compliance with legal obligations.

5. Service providers

We share information with a small number of trusted providers who process it on our behalf and under contract, only to run the service: cloud hosting and database infrastructure (including Supabase), email delivery, and, with your consent, website analytics (Google Analytics 4, provided by Google). We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

6. International transfers

We are based in Sheridan, Wyoming, United States, and our providers may process data there or in other countries. Where we transfer personal data out of the EEA or UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

7. Data retention

We keep personal information for as long as your account is active and as needed to provide the services, then for the period required to meet legal, accounting and record-keeping obligations, after which we delete or anonymize it.

8. Your rights (EEA / UK)

Subject to applicable law, you may request access to your personal data, and its correction, deletion or restriction; object to certain processing; request portability; and withdraw consent where we rely on it. You also have the right to lodge a complaint with your local data protection authority.

9. Your rights (California)

If you are a California resident, the CCPA/CPRA gives you the right to know what personal information we collect and how we use it, to request deletion, to request correction, and to not be discriminated against for exercising your rights. We do not sell or share your personal information as those terms are defined under California law. To exercise any right, contact us using the details below.

10. Security

We use technical and organizational measures to protect your information, including encryption in transit, access controls and row-level data isolation so that each account can access only its own records. No method of transmission or storage is completely secure, but we work to protect your data.

11. Children's privacy

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 16.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, where appropriate, notify you.

13. Governing law

This Privacy Policy and any matter relating to it are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules, except where mandatory data protection laws of your country of residence apply.

14. Contact us

For any privacy question or to exercise your rights, contact us at [email protected], or write to Detex LLC, Sheridan, Wyoming, United States.